ASOS - Service disruption
Identified - There is currently an issue at Tillo and RLC affecting the sale of ASOS products.
This may cause transaction issues when processing these products.
Oct 26, 2026 - 07:59 CET
Card service providers Operational
Connect Operational
Customer Support Services Operational
Domain and application health Operational
Financials Operational
Monthly & weekly invoice processing Operational
Reporting Operational
Periodic reports (daily, weekly & monthly) Operational
Business Insights dashboards Operational
Trade Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Trade update 9 november Nov 9, 2026 23:00-23:30 CET

On Monday, November 9th, between 23:00 and 23:30 (CET), an update will be deployed on Trade.
During this period, Trade can be temporarily unavailable.
We trust that we have provided you with sufficient information.
Posted on Nov 03, 2026 - 09:03 CET

New versions of Trade and Financial Nov 10, 2026 23:00 - Nov 11, 2026 01:00 CET

Additionally, on Wednesday, 10 November, the new versions of Trade (v3.21) and Financial (v1.3.0) will be deployed between 23:00 and 01:00 CET.
During this maintenance window, Trade and Financial will be temporarily unavailable.
The new versions are already available in the acceptance environment.
Trade
Posted on Nov 04, 2026 - 16:25 CET

SFTP maintenance Nov 12, 2026 23:00-23:30 CET

On 12 November at 23:00 (CET), the SFTP application will be updated during the planned maintenance window.

This update is being performed to implement minor security improvements and enhance the overall security of the platform.

We expect the maintenance activities to be completed within one hour. During this period, the SFTP service may be temporarily unavailable or experience intermittent disruptions.

We apologize for any inconvenience and appreciate your understanding.
Posted on Nov 05, 2026 - 14:37 CET

Nov 6, 2026

Security Update Trade and Financial
Completed - The scheduled maintenance has been completed.
Nov 6, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 23:00 CET
Scheduled - On 5 November, Trade and Financial will be temporarily unavailable between 23:00 and 01:00 CET due to a security update.
We will be undergoing scheduled maintenance during this time.
Nov 4, 16:21 CET

Nov 5, 2026

Nov 4, 2026

Pluxee - Service disruption causing time-outs
Resolved - This incident has been resolved.
Nov 4, 20:25 CET
Identified - There is currently an issue at Pluxee affecting the sale of Pluxee products.
This may cause transaction issues when processing these products. We have reported the incident to Pluxee and they are investigating the issue.
Nov 4, 19:03 CET
Intersolve incident - Degraded performance
Resolved - This incident has been resolved.
Nov 4, 12:16 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 11:40 CET
Identified - We are currently experiencing an incident affecting our services.
This may result in issues such as degraded performance and reduced service availability.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
Nov 4, 11:37 CET
Investigating - We are currently experiencing an incident that may affect service availability.
Our teams are investigating the issue and working on a solution. We will provide updates as soon as more information becomes available.
Nov 4, 11:28 CET
Hotfix Trade & Financials
Completed - The scheduled maintenance has been completed.
Nov 4, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 23:00 CET
Scheduled - On Tuesday, 3 november, a Hotfix will be carried out on the Trade and Financials applications between 23:00 and 00:00 (CEST).

During this maintenance window, the interfaces and APIs will have limited availability. We therefore recommend that you do not use them during this period.

We trust that this information is sufficient and thank you for your understanding.
Nov 3, 17:38 CET

Nov 3, 2026

External product - Service disruption Tillo
Resolved - The root cause of the issue has been identified by Tillo.
Tillo has solved the issue and we currently see successful transactions for Tillo content.
Nov 3, 16:35 CET
Identified - There is currently an issue at Tillo affecting the sale of all Tillo products.
This may cause transaction issues when processing these products.
Nov 3, 15:11 CET

Nov 2, 2026

Pluxee - Service disruption
Resolved - This incident has been resolved.
Nov 2, 15:03 CET
Identified - There is currently an issue at Pluxee affecting the sale of Pluxee products.
This may cause transaction issues when processing these products. We have reported the incident to Pluxee and they are investigating the issue.
Nov 2, 11:44 CET

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Maintenance Trade application
Completed - The scheduled maintenance has been completed.
Oct 30, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 23:00 CET
Scheduled - On Thursday, 29 October, maintenance will be carried out on the Trade application between 23:00 and 01:00 (CEST).

This version includes an update to technical modules. There are no functional changes.

During this maintenance window, the interfaces and APIs will have limited availability. We therefore recommend that you do not use them during this period.

We trust that this information is sufficient and thank you for your understanding.
Oct 29, 14:27 CET

Oct 29, 2026

Intersolve incident - Opening
Resolved - This incident has been resolved.
Oct 29, 15:08 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 14:41 CET
Investigating - We are currently experiencing an incident that may affect service availability.
Our teams are investigating the issue and working on a solution. We will provide updates as soon as more information becomes available.
Oct 29, 14:35 CET
Selected gift cards temporarily unavailable in Plaza
Resolved - Following careful investigation of Plaza, we have concluded that there are no vulnerabilities or indications to suspect active threats. The fraudulent activity was an isolated situation.

All precautionary suspensions have been lifted. Order Management via Plaza can continue as usual.
Oct 29, 14:00 CET
Identified - Following reports of suspected fraudulent activity involving one of our partners, we have temporarily suspended purchases of selected gift cards in Plaza as a precaution.
This affects the following brands:

- H&M
- Foot Locker
- Airbnb
- Ticketmaster
- Uber

We are actively investigating the situation and will provide updates as more information becomes available.
Oct 28, 17:08 CET
Security statement – Reported PHP vulnerabilities
Resolved - This incident has been resolved.
Oct 29, 09:10 CET
Monitoring - Following reports of critical security vulnerabilities in PHP, we have assessed the potential impact on our systems and services.

We have found no indication that our systems or services are affected. We will continue to monitor the situation and take action if necessary.
Oct 21, 16:16 CEST

Oct 28, 2026

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Security Patch
Completed - The scheduled maintenance has been completed.
Oct 24, 14:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 14:00 CEST
Scheduled - To ensure the security of our systems, we need to apply a critical security patch. As a result, there will be a brief service interruption of up to 10 minutes.

We expect the maintenance to be completed quickly and will keep any impact to a minimum. We apologize for any inconvenience and appreciate your understanding.
Oct 23, 19:56 CEST
Intersolve incident - Opening
Resolved - This incident has been resolved.
Oct 24, 12:05 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 11:57 CEST
Identified - We are currently experiencing an incident affecting our services.
This may result in issues such as degraded performance.
Our teams are working on a solution.
Oct 24, 11:24 CEST
Investigating - We are currently experiencing an incident that may affect service availability.
Our teams are investigating the issue and working on a solution. We will provide updates as soon as more information becomes available.
Oct 24, 11:13 CEST

Oct 23, 2026

Security patch
Completed - The scheduled maintenance has been completed.
Oct 23, 13:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 12:30 CEST
Scheduled - To ensure the security of our systems, we need to apply a critical security patch related to CVE-2026-91403. As a result, there will be a brief service interruption of up to 5 minutes.

We expect the maintenance to be completed quickly and will keep any impact to a minimum. We apologize for any inconvenience and appreciate your understanding.
Oct 23, 11:55 CEST
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